communication is keyWithout effective communication, the chances of failure increase
By improving communication, relationships are restored and space is created for development and creativity with all the positive consequences that entail.
lack of effective communication“Oh, I see what you mean” or “Do you mean that…?”
Do you often make assumptions or do you check if you really understand what the other person is saying and means? Do you listen to what the other person is saying or are you busy thinking about what you are going to say next?
If you don’t pay attention or make sure you understand what others communicate, it’s a sign that you’re not communicating effectively.
Facilitating communication is the foundation of a mediation process and the development of a Partner Pact.
5 easy tipsHow to improve your communication skills
Listen
True and active listening is listening with attention and interest to understand and not to react directly. Not everything that is said needs a response, judgment or advice.
Ask - don’t assume
You probably recognize this: you think you know the intention of another person, but then it turned out to be completely different. Don't make assumptions or fill in the blanks for someone else, ask questions to check if you really understand.
Open questions
Accustomize yourself to start asking questions with: what, how, why, when, who or which in the beginning, and then it becomes more and more automatic and natural.
Feedback
Real constructive feedback is describing the behaviour you see and explaining how it makes you feel. Example: Someone is regularly late for appointments. Constructive feedback can be: "Hi, you've been late a few times, I find that annoying because it messes up my schedule". This comes across a lot better than, "Hi, you're late again, do you really not care what that means for my schedule?"
Non-verbal
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